Gate Scanning Guide
Platinumlist · Access Control app

Scan it. Read the colour. Act.

How to run a gate with the Access Control app. One step per screen. Tap Next or swipe.

Before your shift

Six checks before the doors open

0 of 6 done

Set up · 1 of 5

Install the app

The app on the App Store
  1. Open the App Store on your iPhone.
  2. Search Platinumlist Access Control.
  3. It shows as Platinumlist - AC 2.0. Tap Get.

iPhone only. Use a stable Wi-Fi network.

Set up · 2 of 5

Log in

The login screen
  1. Enter the email and password your supervisor gave you.
  2. Tick the Terms box and tap Submit.

Be on Wi-Fi. The first login downloads the event’s tickets.

Set up · 3 of 5

Pick your event

The Select events screen
  1. Tap the right event in the list.
  2. Check the name and date twice.

Wrong event = every ticket fails.

Set up · 4 of 5

Choose your gate

The Select category screen with gates
  1. Under Gates, pick the gate you’re standing at.
  2. Tick only the ticket types this gate takes. Untick the rest.
  3. Tap Submit.

VIP entrance? Tick only VIP.

Set up · 5 of 5

You’re ready to scan

The Scan screen, connected
  1. Check it says connected.
  2. The square is the camera.
  3. Turn on flashlight and Search are below it. The gear opens the menu.

Scan · 1 of 2

Scan, beep, move away

Bring it in, 10–15 cm
  1. Hold 10–15 cm away and keep still. It reads in 1–2 seconds.
  2. At the beep, move the phone away straight away.

Held it too long? The app reads the same code again and shows red “Already used, 1–2 seconds ago”.

Scan · 2 of 2

If it won’t read

  • Whole code inside the squareAll four corners in view
  • Blurry? Tap the screenThe camera focuses
  • Dark? Turn on flashlightButton under the camera
  • Ask for brightness upGuests do it while queueing

Still nothing after a few tries? Use Search to find the guest by name or number.

Results · 1 of 3 · Green

Let them in“TICKET IS VALID”
Green result: Ticket is valid

Real and unused. Now marked as used. You hear a beep.

Say“Thank you, enjoy the event.”

Results · 2 of 3 · Orange

Not here. Send them on.“WRONG GATE”, wrong zone
Orange result: Wrong gate, use Main Entrance

Real ticket, wrong gate. Don’t let them in. Point them to the gate named on screen.

Say“Your ticket is for Main Entrance. It’s that way.”

Results · 3 of 3 · Red

No entryInvalid ticket, e.g. “ALREADY USED”
Red result: Already used, with the time of the first scan

Already scanned, or not in the system (fake, other event, wrong date). Send them to Customer Support.

Say“Sorry, this ticket can’t be accepted. Customer Support can help you.”

Won’t scan · 1 of 2

What the guest shows you

A guest’s mobile ticket with the number below the QR code
  1. The QR code, then a Number, the name and the zone.
  2. The code changes every few minutes and screenshots are blocked. Ask for the live ticket in the app.

Won’t scan · 2 of 2

Find them by name or number

Search ticket results for a name
  1. Tap Search on the Scan screen.
  2. Type the name, email or number under the QR code.
  3. Tap the guest to check them in.

Same name twice? Match the order number first.

Menu · 1 of 2

The menu, behind the gear

The app menu
  1. Stats, Change zone (your gate), Change event, Event details.
  2. Leave the switches below as they are, unless your supervisor says otherwise.

Menu · 2 of 2

Stats and Sync

The Statistics screen with the Sync button
  1. See total scanned and scanned by this phone.
  2. Tap Sync to send your scans to the other gates.

If the internet drops

Keep scanning. Sync when it’s back.

1Before the doorsLog in on Wi-Fi so every ticket is on the phone.
2Signal lostCarry on. Green, orange and red still work.
3Signal backGear → Stats → Sync, straight away.

Until you sync, other gates can’t see the tickets you scanned.

Practice score

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You’re ready for the gate

Not in this guide? Call your on-site supervisor or Platinumlist technical support. Never let anyone in on red or orange.